NY Highways Opportunities - Valuing Our People

At NY Highways, we’re not just maintaining roads — we’re building the future of transport infrastructure across North Yorkshire and beyond.

As a forward-thinking highways maintenance company, we combine innovation, expertise, and a strong sense of purpose to keep communities connected and moving.

We’re proud of the continued investment we make in our people, our technology, and our future. From promoting internal talent and supporting apprenticeships for the next generation of Operatives, Vehicle Technicians, Electricians, and Surveyors, to embracing cutting-edge technology and upholding strong Quality and Environmental standards — everything we do is designed to ensure the long-term agility and sustainability of our business.

As part of our growth journey, we’re excited to announce the launch of our new Property department — expanding our capabilities and creating even more opportunities for innovation, collaboration, and career development across the organisation.Why Join NY Highways?

When you join NY Highways, you become part of a team that values:

Innovation – We embrace new technologies and smarter ways of working.
Community impact – Our work directly improves our local communities across North Yorkshire.
Career development – We invest in our people with training, personal and professional support, and opportunities to grow your career.
Team spirit – We’re proud of our collaborative, can-do culture, people work together to make a real difference

NY Highways is constantly looking at how it be an Employer of Choice, with good people practices, a working environment that keeps you safe and a place where your contribution is valued

At NY Highways, our values and behaviours define who we are and how we work. They reflect the standards our employees set for themselves and each other, and they guide how we collaborate, make decisions, and serve our communities.

These principles represent a shared commitment to building a positive, inclusive, efficient, and high-performing culture. Every member of our team plays a role in bringing these values to life: by demonstrating them in their daily work, recognising and celebrating positive behaviours, and constructively addressing situations when expectations aren’t met.

We believe that embedding these values into everything we do helps make NY Highways not only a great place to work, but also a trusted partner for the communities we serve.

How our values can be applied in everyday working practices

Our Values		Our Behaviours	Positive Examples
Safety	We put the safety of ourselves and the community first in everything we do and how we act	Being committed to preventing accidents, incidents, injuries and ill health Challenging unsafe situations, behaviours and working practices Understanding and abiding by our health and safety policies, procedures and rules so we all go home safe	I work in a way that keeps myself and my colleagues safe I report concerns in a timely manner I am aware of my surroundings and the safe systems of work required
Excellence	We deliver timely high-quality, efficient effective and continually improving services	Performing to our best and taking responsibility for our work Using our resources effectively, removing inefficiencies and minimise waste where possible Thinking differently and sharing ideas and information when we can see an opportunity for development	I am open to new ideas and look for new ways of doing things. I take on board feedback that is given to me so that I can improve I have a customer focused attitude.
Customer	We pursue excellence by putting our customers at the heart of everything we do	Taking Pride in what we do and being motivated to deliver the best results for our customers Quickly adapting to changing situations, requirements and priorities Working flexibly and collaboratively with our customers to meet their needs	I make sure I am clear on what I need to do I understand NYH priorities and how I and our team make a difference. I work to the best of my ability every day
Respect	Treat our colleagues and customers with Dignity and Respect	Creating a supportive and inclusive work environment Valuing the different perspectives, opinions and contributions of others Treating people as individuals, fairly and with respect	I make sure my words and actions are considerate of others. I respect everyone and treat them with respect I actively listen to the views of others and recognise their contributions.

Values and Behaviours – Leadership Principles Framework (for leaders, managers and those with line management duties)

Our values of Safety, Excellence, Customer and Respect shape the way we work whilst focusing on delivering efficient, and right first-time highway services for North Yorkshire. The behaviours define “how” we are expected to approach our work and working environment. The Leadership Principles are to help support managers in leading their teams.

Our Values		Our Behaviours	Leadership Principles
Safety	We put the safety of ourselves and the community first in everything we do and how we act	Being committed to preventing accidents, incidents, injuries and ill health Challenging unsafe situations, behaviours and working practices Understanding and abiding by our health and safety policies, procedures and rules so we all go home safe	Manage a safe environment where everyone can go home safe Support the health and wellbeing of all staff
Excellence	We deliver timely high-quality, efficient, effective and continually improving services	Performing to our best and taking responsibility for our work Using our resources effectively, removing inefficiencies and minimising waste where possible Thinking differently and sharing ideas and information when we can see an opportunity for development	Lead and develop a high performing team Enable opportunities to improve how we do what we do
Customer	We pursue excellence by putting our customers at the heart of everything we do	Taking pride in what we do and being motivated to deliver the best results for our customers Quickly adapting to changing situations, requirements and priorities Working flexibly and collaboratively with our customers to meet their needs	Work together to ensure the best service delivery for our customers Provide feedback to engage and motivate staff to perform at their best
Respect	Treat our colleagues and customers with dignity and respect	Creating a supportive and inclusive work environment Valuing the different perspectives, opinions and contributions of others Treating people as individuals, fairly and with respect	Create an inclusive working environment that fosters a culture of respect and fairness Be a role model for your team

With a network spanning nearly 5,800 miles and a dedicated team of around 250 skilled professionals, NY Highways knows a thing or two about what it takes to keep roads safe, efficient, and resilient – all year round.

Launched in June 2021, NY Highways works in close partnership with North Yorkshire Council, delivering seamless, in-house highways services around North Yorkshire. While we maintain strong public sector ties, we operate as a commercial business, offering our services to both public and private clients across the region.

What we do

From everyday repairs to emergency responses, NY Highways delivers a wide range of essential services, including:

Road and pavement maintenance
Street lighting and traffic signal management
Winter gritting and severe weather response
Infrastructure improvement projects
Property maintenance on North Yorkshire Council buildings via our new Property department

Our work helps ensure that residents, businesses, and visitors can travel safely and efficiently around North Yorkshire — whatever the weather.

Our Achievements

Since NY Highways was established in 2021, we’re proud of the progress we’ve made as a business. These include:

Successfully running the winter maintenance contract for North Yorkshire Council every winter to keep the region’s roads moving through weather events.
Managing large highways schemes, with examples including the Transforming Cities Fund projects to improve transport links in Skipton, Selby and Harrogate. More examples are available on the NY Highways website at nyhighways.co.uk/case-studies
Launching a new Property maintenance department in 2025-2026, providing maintenance on North Yorkshire Council buildings.
Gaining accreditation to ISO standards 45001, 14001 & 9001 in 2023 – these Health & Safety, Environment and Quality accreditations are critical for future growth at NY Highways.
Achieving MOT status for our workshop in Northallerton, allowing us to maintain vehicles on behalf of members of the public.
Joining the 5% Club, with over 8% of the NY Highways workforce undertaking an apprenticeship in 2025 - well above The 5% Club’s benchmark. Read more here: https://nyhighways.co.uk/news/ny-highways-joins-the-5-club-to-champion-skills-development-in-north-yorkshire/
Getting shortlisted for Highways Awards in 2022 and 2023.

These achievements reflect our commitment to continuous improvement, innovation, and delivering high-quality services that meet the evolving needs of our clients and communities.

Valuing our people

Shape the Future of North Yorkshire’s Roads with NY Highways

Our Values and Behaviours

Learn more about NY Highways

What we do

Our Achievements